Our contact details

Name: Elite Audio Ltd

Address: Unit 10, Comielaw Farm, Anstruther, Fife KY10 2RE

Phone Number: 0800 464 7274

E-mail: info@eliteaudiouk.com

( published 2022 )

​

The type of information we collect

We currently collect and process the following information:

• Identity Data eg first name, last name and title

• Contact Data eg billing address, delivery address, email address and telephone number/s

• Technical Data eg IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website, plus (if applicable) your site login data

• Profile Data eg purchases made by you, your interests, preferences, feedback and survey responses.

• Usage Data eg information about how you use our website, products and services.

• Marketing Data eg your preferences in receiving marketing from us.

 

We also may collect, use and share general data to collate performance statistics* of our website or business. This may be derived from your personal data but is not considered personal data in law as it does not (directly or indirectly) reveal your identity.
*eg to calculate the percentage of users accessing a specific website page, etc. 

​

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To enable processing of sale and despatch / return / refund /warranty of goods

• To enable us to contact you about goods or services you have contacted us about having an interest in

• To enable us to send you marketing information and offers, if you have consented to or requested that

​

We also receive personal information indirectly, from the following sources in the following scenarios:

• If you have contacted one of our brands expressing and interest in products or services we offer

​

We use the information that you have given us in order to process sale / despatch / return / refund /warranty of goods

​

We may share this information with couriers or delivery services to enable delivery / collection of goods

​

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are either:

(a) Your consent.

You are able to remove your consent at any time. You can do this by contacting info@eliteaudiouk.com

(b) We have a legal obligation

(c) We have a legitimate interest

​

Your information is securely stored on our secure servers and on some secure servers of globally-respected ancillary services (eg email delivery).

​

Your data protection rights

Under data protection law, you have rights including:

• Your right of access

You have the right to ask us for copies of your personal information.

• Your right to rectification

You have the right to ask us to rectify personal information you think is inaccurate.

You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing

You have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@eliteaudiouk.com or 0800 464 7274 or Unit 10 Comielaw Farm Fife KY10 2RE if you wish to make a request.

​

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@eliteaudiouk.com

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk